State Farm® Insurance Agent John White
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
CD
August 17, 2024
4
out of
5
rating by CD
"I had insurance at this office for 7 years. For the most part, it was the most enjoyable insurance experience I have had. The lady sometimes at the front desk and who usually answered the phone was kind of hateful, but everyone else was beyond nice. I kept using this office for some time even after I moved to a different city. The only reason I left is because corporate State Farm raised my rates, otherwise I'd still be there!"
We responded:
"Hey CD, Thanks for sharing your experience and for being with us for 7 years. I'm happy you found our service enjoyable and appreciated the kindness of our team. I'm sorry to hear about your experience with the front desk; your feedback is valuable and will help us improve. If you ever need assistance in the future, don't hesitate to reach out. - John White - State Farm Insurance Agent, Cookeville, TN"
Angel Jones
July 24, 2024
5
out of
5
rating by Angel Jones
"I'm so grateful for there services they've always helped me in my time of need I've been with state farm for over 14 years and I couldn't ask for a better insurance agency thank u for taking care my family and I."
We responded:
"Angel, thank you for your loyalty and kind words! We are grateful to have served you and your family for over 14 years. It's our pleasure to provide assistance in your time of need and ensure that you are well taken care of. We're here to continue providing you with the best service possible and to take care of your insurance needs!"
Kerri Spencer
May 15, 2024
5
out of
5
rating by Kerri Spencer
"I called Tonya before we moved to town, she was extremely helpful, answered all my questions and set me up with renters insurance via phone. Stopped by the office to transfer auto insurance, again Tonya was extremely helpful and answered all my questions. I felt as though they cared about me as person and not just a customer. John White introduced himself let me know if we needed anything to please let him know. Office is convenient and the Staff are all so kind. Highly recommended John White St Farm!!!"
We responded:
"Kerri, I'm pleased to hear you had a great experience with Tonya and our team! We're grateful for your recommendation and glad we could assist with your renters and auto insurance needs. If you ever need anything, feel free to reach out. Thank you for choosing John White State Farm Agency! - John White - State Farm Insurance Agent, Cookeville, TN"
Kendall Grasty
April 9, 2024
5
out of
5
rating by Kendall Grasty
"We are so happy with how our local agent John White and his staff has taken care of us! My family was involved in a deer crash that totaled my wife's car. This State Farm office assisted us through the whole process quickly and without error. It always feels like family here. We are so grateful to have such great people taking care of those in need at John White's State Farm office!"
We responded:
"Kendall, thank you immensely for sharing your experience with our State Farm office! I'm genuinely touched to hear that you felt supported and cared for during such a challenging time. Ensuring our clients feel like family is at the heart of everything we do, and I'm grateful for the opportunity to have been there for you and your family when you needed us most. Please know that your kind words mean the world to me and my team. We're dedicated to providing exceptional service and support to all of our clients, and it's incredibly rewarding to hear that our efforts have made a difference for you. If there's ever anything else we can assist you with, please don't hesitate to reach out. We're always here for you. - John White - State Farm Insurance Agent"
Tony Paz
April 7, 2024
5
out of
5
rating by Tony Paz
"Excellent professional staff as always"
Cindy Nixon
February 9, 2024
5
out of
5
rating by Cindy Nixon
"Carl Burgess helped me compare my current auto plus camper/antique motorized bicycle insurance to State Farm. Carl spent significant time to help me. I used to be an insurance agent for healthcare, and I know what it is like to spend a significant time to see if you can help someone even if it is not the best solution for them. Carl was honest and responsive! I appreciate that so much!!!!"
We responded:
"Cindy, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Kate Ragland
February 8, 2024
5
out of
5
rating by Kate Ragland
"Carl Burgess was so helpful, kind and professional when I called today. Wonderful client experience."
We responded:
"Thank you, Kate! We appreciate you taking the time to leave a positive review. Please don't hesitate to reach out if you need anything."
Alexandria burnsides
January 29, 2024
5
out of
5
rating by Alexandria burnsides
"From purchasing insurance for an engagement ring to life insurance, everyone is extremely helpful and knowledgeable."
We responded:
"We love seeing reviews like this, Alexandria! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Jonathan Abboushi
January 24, 2024
5
out of
5
rating by Jonathan Abboushi
"Great service every time, whether you call or stop in quick professional, and always wanted to help."
We responded:
"Jonathan, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your insurance needs. "
Daniel Perlongo
January 12, 2024
5
out of
5
rating by Daniel Perlongo
"Hit up Carl burgess. He takes care of all your auto insurance needs."
We responded:
"Daniel, thank you for the shoutout for Carl! Our office loves being your good neighbor."
Janis Taylor
January 11, 2024
5
out of
5
rating by Janis Taylor
"Nanette is THE BEST!! She clearly explains things so you truly understand policy and procedures. Provided many years of great service...I always ask for Nanette. :-)"
We responded:
"Janis, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your experience! "
Allaysa Prudent
January 11, 2024
5
out of
5
rating by Allaysa Prudent
"Tonya has been amazing and reliable since I started coming to this office. Always gets back to me on time, is friendly, and is patient with explaining stuff to me."
We responded:
"Allaysa, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Tamie White
January 8, 2024
5
out of
5
rating by Tamie White
"True to their word, fast and efficient. Needed roof work done after a storm, and it was over and beyond my expectations. I would highly recommend John White and his State Farm Insurance. Staff is amazing!"
We responded:
"We love seeing reviews like this, Tamie! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Nathaniel Holman
January 6, 2024
5
out of
5
rating by Nathaniel Holman
"Always a great experience to work with them! Friendly and fast response! Highly recommend!"
We responded:
"Thank you for the five-stars, Nathaniel! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Gabe Jooris
January 3, 2024
5
out of
5
rating by Gabe Jooris
"Really appreciated Tonya. Super helpful even with a small account."
We responded:
"Gabe, thank you for sharing your experience with Tonya! We greatly appreciate your business."
Shawn Hatch
January 3, 2024
5
out of
5
rating by Shawn Hatch
"Tonya from John Whites office was very professional and guided thru the auto insurance maze and saved us money, thanks."
We responded:
"Shawn, thank you for your feedback! Tonya always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."
Stan Agee
December 24, 2023
5
out of
5
rating by Stan Agee
"Great service."
We responded:
"Stan, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your insurance needs."
Robert Williams
October 26, 2023
1
out of
5
rating by Robert Williams
"Would not cancel my home insurance for 8 days after I sold home"
We responded:
"Robert, Thank you for taking the time to share your feedback. We sincerely appreciate your input and the opportunity to address your concerns. Upon reviewing your comments, it appears there might be some confusion. We would like to clarify that our insurance agency has no record of any contact with you regarding the cancellation of your home insurance. It is possible that you reached out to a different State Farm location, which may have led to this miscommunication. We apologize for any inconvenience you may have experienced, and we would like to assure you that we take customer service seriously. We are truly sorry for any confusion this may have caused. If you have any questions or require further assistance, please don't hesitate to contact us directly. We are here to help and address any concerns you may have in the future. "
Christie Gross
June 8, 2023
5
out of
5
rating by Christie Gross
"Professional and friendly staff ."
We responded:
"Christie, thank you! We appreciate your trust in us to take care of your insurance policies."
Dylan Heath
March 8, 2023
5
out of
5
rating by Dylan Heath
"Nanette is really nice"
We responded:
"Hi Dylan! Thank you for the amazing review. Nanette is a great asset to our agency and we are so glad to hear that she provided wonderful service."
Nathan Harris
March 3, 2023
5
out of
5
rating by Nathan Harris
"Very good experience at the office. Quick and reliable service. Got done with what we needed, talked to the receptionist for a few minutes, and were out of there with everything we needed done in a quick fashion."
We responded:
"Nathan, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Audrey Blaylock
February 28, 2023
5
out of
5
rating by Audrey Blaylock
"They are great people to work with and always friendly and responsive."
We responded:
"Audrey, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Tinker Bell
February 20, 2023
5
out of
5
rating by Tinker Bell
"I've been with them a few years now and I'll never trust any other company,these people are the best they will help you with any problem"
We responded:
"We love seeing reviews like this! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Linda White
January 16, 2023
5
out of
5
rating by Linda White
"Yes, I'm John White's mom, and I give him great reviews today because we lived in South Carolina for 10 years and the State Farm agent we had when we first moved there was not the best. John's staff are all so friendly, but it was not so in other agencies we had before John came on board at State Farm. Believe me, mother's are the first to correct their son's if they don't do a good job, but we are proud of his hard word."
Abigail Louderback
January 16, 2023
5
out of
5
rating by Abigail Louderback
"So helpful and very nice!"
We responded:
"Abigail, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."